Before goods are dispatched for delivery you can cancel an order by phone. Please call 028 9059 9333 to inform one of our colleagues whether you would like a refund or exchange. To speed up the process, please have your order number to hand before calling.
Once we have received your request, we will contact you to process your cancellation.
Please note if it is too late to cancel your delivery, then our Business to Business terms apply.
As a business to business supplier and due to the nature of the products we sell, we can only accept returns in the event that merchandise sent is faulty.
Any claims for any damages or shortages must be made in writing to Collinward Wholesale Ltd within 24 hours of receipt. We cannot accept returns if:
No returns may be made without prior written authorisation. If authorisation is agreed then Collinward Wholesale Ltd promises to refund the cost of the purchase, excluding shipping. Collinward Wholesale Ltd reserves the right to reject a refund request if the product is not in the original condition and packaging with all of its labels attached. If Collinward Wholesale Ltd considers the product to be soiled or damaged a refund will be denied.
Please ensure that you ship the product back to Collinward Wholesale Ltd via a special delivery service that enables you to track and trace the product from the moment it leaves your address to its arrival at the Collinward Wholesale Ltd address. Collinward Wholesale Ltd cannot accept responsibility for the loss of packages or products sent back to us by a Customer that have been mislabeled.
If you consider a product to be faulty due to manufacturing please return to us immediately. Our refund policy as described above will operate in these circumstances.
All refunds are made to the credit card you used to purchase the products. Refunds are not made in cash or in any other form of payment and are always credited to the credit card. Collinward Wholesale Ltd will arrange to credit your card at the very earliest opportunity after receipt and acceptance of the returned item(s) to Collinward Wholesale Ltd.